For all enquiries

Contact us about the regulation of safety and health in NSW mines and petroleum sites and compliance with the Mining Act.

1300 814 609

Option 1 – report a mine safety incident.  See Report an Incident – mine operators section below for more information.

Option 2, option 2 – for all licensing and registration enquiries under the WHS Mines & Petroleum Act, or email mca@planning.nsw.gov.au

Option 2, option 3 – for all practicing certificate, statutory function exams and competency enquiries under the WHS Mines & Petroleum Act, or email mca@planning.nsw.gov.au

Option 2, option 4 – for all safety general enquiries under the WHS Mine & Petroleum Act, or email cau@planning.nsw.gov.au

Option 2, option 5 – all compliance matters and enquiries under the Mining Act, or email nswresourcesregulator@service-now.com

Report a work, health or safety incident - mine operators

Mine operators are required to report an incident or notify us on a range of matters. If there is a serious injury or illness, a death or a dangerous incident, you must report it to us immediately by calling 1300 814 609 or emailing cau@planning.nsw.gov.au (24 hours a day, 7 days a week).

You will also need to log in to the Regulator Portal to access the incident and provide further information as required.

For further information, refer to our webpage incident notification information

Report an environmental incident under the conditions of an exploration or mining title

Holders of an exploration licence, assessment lease or mining lease granted under the Mining Act 1992 may be required, under their conditions of title, to notify us on a range of matters (including any incidents causing or threatening material harm to the environment). Incidents should be reported by emailing nswresourcesregulator@service-now.comand calling 1300 814 609 (option 2, then option 5). The email must include:

  • the details of the title
  • the contact details of the title holder
  • the time, date, location, nature, and duration of the incident,
  • the location of the place where environmental harm has, or is likely to occur,
  • the potential and/or observed impacts of the incident and likely causes,
  • the circumstances in which the incident occurred (including the cause of the incident, if known),
  • the action taken or proposed to be taken to deal with the incident and any resulting environmental harm,
  • any actions that have, or will be, taken to prevent similar incidents from occurring in the future,
  • any additional information (such as photos, monitoring data, plans etc.) if relevant.

Incidents must be reported within the timeframes set out in the conditions of the relevant title  - generally being immediately after the titleholder or person becomes aware of the incident.

Title holders may also be required to notify other government agencies, such as the NSW Environment Protection Authority under the provisions of the Protection of the Environment Operations Act 1997.

Lodge an application or document under the Mining Act – title holders and mine operators

Holders of an exploration licence, assessment lease or mining lease granted under the Mining Act 1992 may be required to lodge applications (such as exploration activity applications) and documents with us. All applications and documents should be lodged by email at nswresourcesregulator@service-now.com.

The subject line of the email must include the title number, the mine name (where relevant) and the application type/document.

Make a work, health or safety complaint

A complaint about a work health or safety issue can be made through our online public portal, by calling 1300 814 609 or by emailing cau@planning.nsw.gov.au.

In order to action your complaint, we will need information that allows us to:

  • identify the mine or petroleum site where the work health and safety issue or issues have occurred or are occurring
  • identify the exact nature of the work health and safety issues or concerns (for example, working at heights or plant safety risks)
  • identify the name and address of the organisation or individual in control of the workplace

For further information, refer to our webpage safety complaints.

Report an incident or compliance concern - community members

If you are a community member wishing to report an alleged breach of any of the Acts we regulate, please complete the online form Notify the Regulator. You will need to have the following information:

  • the type of activity
  • the time, date and location of activity
  • a description, registration numbers and type of any vehicles or equipment involved
  • any other information you think is relevant.

Should you wish to remain anonymous and provide no contact details, you are advised that we may not be able to investigate and/or take action in relation to this alleged breach.

The Environment Protection Authority (EPA) is responsible for compliance and enforcement of all coal seam gas exploration and production activities - with the exception of work health and safety issues. If you wish to report an alleged breach of a non-work health and safety compliance and enforcement matter related to coal seam gas, please refer to the EPA website.

    Your report will be recorded and actioned. You will receive an acknowledgement from us, and you will be contacted by an officer to discuss the reported matter.

    If the decision is taken to investigate the alleged breach, we will contact you to obtain further information.

    If after full investigation, we determine that a breach has occurred, we will take appropriate action. Enforcement measures can include issuing warning letters, penalty infringement notices, remediation notices, authorisation suspension or cancellation, and in the most serious matters, prosecution.

    You will be advised of the outcome of our investigation upon completion.

Media inquiries

For all media inquiries

Contact the Public Affairs team for all media enquiries.

regionalNSWmedia@dpc.nsw.gov.au

Our offices

    516 High Street, Maitland NSW 2320
    Postal: PO Box 344, Hunter Region Mail Centre NSW 2310
    Phone: 02 4931 6666

    92 Rusden St
    Armidale NSW 2350
    Postal: PO Box 1138, Armidale NSW 2350
    Phone: 02 6773 9300

    Level 2, 32 Sulphide Street
    Broken Hill NSW 2880
    Postal: PO Box 696 Broken Hill NSW 2880
    Phone: 08 8088 9300

    Miners Association Building, Lot 60 Morilla Street
    Lightning Ridge NSW 2834
    Postal: PO Box 314 Lightning Ridge NSW 2834
    Phone: 02 6820 5200

    Suite 1, Level 1, 184 Mort Street
    Lithgow NSW 2790
    Postal: PO Box 69, Lithgow NSW 2790
    Phone: 02 6350 7888

    161 Kite Street
    Orange NSW 2800
    Postal: Locked Bag 21, Orange NSW 2800
    Phone: 02 6360 5333

    Level 3, Block F, 84 Crown Street
    Wollongong NSW 2500
    Postal: PO Box 674 Wollongong NSW 2520
    Phone: 02 4276 7400