Skip to main content

A NSW Government website

What to do

What you are required to do after an incident or injury occurs depends on the type of incident.

Call us

If there is a serious injury or illness, a death or a dangerous incident, you must:

  • provide first aid and make the area safe if needed
  • report the incident to us immediately by calling 1300 814 609 (24 hours a day, 7 days a week).
  • preserve the site where the incident occurred until an inspector releases it
  • log in to the Regulator Portal to access the incident lodged by the Resources Regulator and provide further information if required.

Submit an online incident notification

If there is an incident that results in illness or injury that requires medical treatment, other than diagnostic procedures, observation, counselling, first aid or therapeutic measures taken solely for preventative purposes, you must:

  • make the area safe, if needed
  • notify us as soon as possible (but no later than 48 hours) by completing the notify Resources Regulator form on the Regulator Portal. You are able to access this form at any time after you have submitted it to add further information.

If there is a high potential incident:

  • make the area safe, if needed
  • notify us as soon as possible (but no later than 7 days) by completing the notify the Resources Regulator form on the Regulator Portal. You are able to access this form at any time after you have submitted it to add further information.

Setup a portal user account

Should you require a user account for the portal or to add a mine you operate to your existing user account then please submit a request to add a PCBU or operator.